MPM has established a Customer Charter which encompasses the departments and units that berteraskanperkhidmatan quality to meet customer expectations as follows:
- Period of time to entertain and ensure that customers do not wait more than 10 minutes.
- Provide feedback acknowledgment of public complaints within 24 hours and response action within 10 working days.
- Implement domestic waste collection service 3 times a week for a residential area and every day for urban / business premises.
- Perform grass cutting service 2 times a month for the main routes and once a month for a residential area.
- Perform cleaning drainage 2 times a month for the main routes and once a month for a residential area.
- Estimated tax bill issued at the latest by January 15 for the first half and 15 July for the second half.
- Process Transfers and the Register of Assessment within 14 working days of receipt of the applications.
- Released the results of the tax assessment objections within 7 working days after the date of the Meeting Assessment Tax Objection Committee.
- The license application process and give approval within 10 working days for Risk and Hawker License License and in the next instant of License Not at Risk.
- Ensuring claims are settled within 14 working days after receipt of complete documents.
- Give decisions on all applications for development proposals complete in the following period:
- 57 days for Planning Permission.
- 37 days to the Building Plan application
- 57 days to appeal Engineering Plan.
- Immediately to request additional plans awning and fence and small building works.
- 7 working days for issuance of Letter of Recommendation G17 after the applicant complies with all technical requirements at the site.12. Issuing permits while on road reserves for the installation of tents crowd in the period immediately from the date of application.
- Approving the road excavation permit application within 14 working days.
- Issuing the certificate of incorporation of Joint Management Body (JMB) within 14 days from the date of receipt of complete documents.
- Please click HERE to PERFORMANCE CHARTER (Program Cut Off) Manjung Municipal Council.
Please click HERE to PERFORMANCE CHARTER (Program Cut Off) Manjung Municipal Council.