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Client Charter Achievement 2017

CLIENT'S CHARTER (Cut Off Program) Manjung Municipal Council.

(The report will be released every month for the following month)

 

Services Type

Client Charter

CLIENT CHARTER ACHIEVEMENT
    JAN FEB MAC APR MAY JUN JUL AUG SEP OCT NOV DEC
Public Complaint Management  

TOTAL COMPLAINT

Issuing public complaints to the complainant within 24 hours after the complaint

 

123 143 115 92 110 90 146 125 113 117 113  
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  

 

Provide feedback on public complaints within ten (10) working days

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  

Bookings of Council And Stadiums

Manage sports and leisure facilities reservations and Manjung Municipal Council hall within three (3) working days.

AMOUNT OF ORDER

4 18 10 15 16 1 2 25 9 10 5  
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  
Supplier Payment

Payment Provision Process To Suppliers & Wholesalers
- Charter Period: 1 day

NUMBER OF VOUCHER
540 532 554 229 206 304 350 390 324 264 333  
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  

 

Procurement of Supplies & Services / Work

Process of Procurement of Services & Services / Work.
- Charter Period: 3 days

NUMBER OF LOCAL ORDER

21 57 151 129 162 454 391 238 471 233 254  
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  
Counter Service

Charter Period: At least 80% of total monthly transactions reach a 2-minute service period per transaction.

NUMBER OF CUSTOMER
6197 6703 2439 1585 2073 1331 1969 2228 1293 1218 1018  
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  

Assessment Tax Bill Issuance

 

Assessment Tax bills will be issued by 15 January (1st 1/2 year) and 15th July (1st 1/2 year)

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  
Waste Collection

Carry out domestic garbage collection services according to predetermined standards.

City / business area daily

Residential area 3 times a week

Suburban area twice a week

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  

 

 

Click here for Client Charter Achievement (Program Cut Off) 2016

Click here for Client Charter Achievement (Program Cut Off) 2015

Click here for Client Charter Achievement (Program Cut Off) 2014

Click here for Client Charter Achievement (Program Cut Off) 2013

Click here for Client Charter Achievement (Program Cut Off) 2012

Click here for Client Charter Achievement (Program Cut Off) 2011

Click here for Client Charter Achievement (Program Cut Off) 2010

Click here for Client Charter Achievement (Program Cut Off) 2009

Note :

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